GenesisPC Warranty Policy

At GenesisPC, we are committed to providing reliable products and fair warranty coverage. Please read the terms below carefully before making a warranty claim.

1. Stock Clearance Products

• Stock clearance products come with a 7-day warranty for out-of-box defects only.

2. Standard Warranty Coverage

• All keyboards come with the standard warranty period as mentioned on the product page.

• Exceptions:

  • Internal battery – 6 months warranty

  • USB cable – 6 months warranty

• Only products with warranty specifically mentioned on their product page are eligible.

3. Warranty Terms

• Warranty covers defects in product under normal use.

• Replacement will be provided only if the product is not repairable.

• If repair or replacement is not possible, a refund will be issued as per the following conditions:

Refund Policy (if original box is missing)

• 0–3 months old → 80% refund

• 4–6 months old → 75% refund

• 7–9 months old → 70% refund

• 10–12 months old → 60% refund

Deductions for Missing Accessories (if original box is provided)

• USB Cable → ₹300

• Switch/Keycap Puller → ₹250

• Extra Switches → ₹25 per switch (₹100 for 4 pcs)

• Wristpad → ₹500

4. Warranty Limitations

• GenesisPC’s warranty is contingent on support from the original product brand.

• If the brand denies coverage, GenesisPC will also be unable to provide replacements.

• Warranty claims are honored only if the brand acknowledges and supports the claim.

5. Customer Responsibilities

• Retain purchase receipts and correspondence for warranty claims.

• Products must be sent to us clean. If received dirty (dust, hair, etc.), a ₹100 cleaning fee will be charged.

• Customers must ship products to us at their own expense. We will cover return shipping if the claim is valid. 
  

Shipping Costs (if claim is rejected or no issues are found in the product)

• Shipping → ₹150 (to be paid by customer).

6. Exclusions – Warranty Does Not Cover

• PCB or component damage due to incorrect installation, usage, or configuration.

• Damages caused by natural disasters, fire, lightning, war, or voltage fluctuations.

• Devices tampered with, modified, reconfigured, or repaired by unauthorized persons.

• Products with tampered/removed serial numbers or warranty seals.

• Damage due to non-genuine materials or improper power supply.

• Firmware update failures leading to bricking.

• Software conflicts or incompatibility issues.

• Water damage, rust, burns, or physical damage of any kind.

• Slightly uneven RGB brightness (verify by removing all keycaps).

• Any modifications made by the customer.

7. Contact for Warranty Claims

• Email: service@genesispc.in

• Phone: +91 9429693444 (11 AM – 5:30 PM)

✅ By purchasing from GenesisPC, you acknowledge and agree to this warranty policy.